Here's the thing - Bolt | Peters was acquired by Facebook. This site will live on.

The Super Technical Guide to GoToMeeting for Remote Usability on a Mac

Posted on Jul 1st, 2010 by Brynn Evans

When Whitney Hess tweeted this week about needing help with a remote usability test, we jumped on the opportunity to help. “Simple,” we said! “That’s what we do everyday!”

Need usability testing help!

Well, not exactly simple but do-able without too much effort.

Here’s what Whitney told us she needed:

  • A way to call a user in her home
  • Have that user share her desktop (Mac or PC)
  • Ask the user a few questions, and observe what the user does
  • Record both the audio and video in a single file — on a Mac
  • Take notes all the while
  • Oh, and make it low cost while you’re at it

And here’s what we told Whitney:


First, you’re going to need the follow “equipment”:

  • A laptop and extra monitor
  • A USB headset
  • A set of headphones
  • GoToMeeting (GTM)
  • iSHowU HD
  • Optional: An Fiio amp to boost the audio in the headphones

Then, setup GoToMeeting to manage the screensharing and audio. We keep a persistent meeting ID in use, which we bookmark on a landing page. This landing page is where we go to launch the meeting (as the organizer), where our clients connect, and where we direct our users. GoToMeeting doesn’t use a browser plugin; instead they use Java or ActiveX to deliver an application that runs at the OS level. It works on both Macs and PCs, although Mac users can only share their primary desktop.

These are the settings you want to use in GTM:

Basically, you want to disable a bunch of features to make it feel like it’s just you and the user in the meeting. This includes disabling the Attendee List and turning off Entry/Exit beeps. Unfortunately, GTM always announces the number of callers on the line when the user connects either by phone or mic & speakers.

Audio beeps off

Pay attention to the Audio Output setting: you have to hijack the audio from GTM and send it to iShowU HD to record. In fact, you’ll need to install that driver (Soundflower 2ch) to allow you to record audio from native applications.

GTM - audio settings

“MUTE ALL” is also this wonderful trick we learned from the good folks at GTM. If you do it the very first thing, then everyone who joins the meeting afterwards will come in muted by default! This lets you rest assured that any clients who connect late won’t be heard by the participant.

Next, use iShowU HD to record just a portion of your screen. You can use pretty standard settings for video capture, but make sure you choose the correct Audio settings: turn on ‘Audio from Applications’ to capture that audio stream from GTM that we hijacked and the Mic Input from your Headset (DSP55).


This is what the Advanced -> Audio panel should look like:

iShowU audio settings

Finally, make sure your Mac System Preferences are set properly. This is used to make sure you can hear and communicate during the call! Set the output to your headphones, and the input to your USB headset.

Here’s what the settings look like:

Good luck getting things set up! This actually works brilliantly — but we’re always on the lookout for new and better solutions. Let us know what you’ve found that works for you!

Tags: , , , , ,

3,299 Responses to “The Super Technical Guide to GoToMeeting for Remote Usability on a Mac”

  1. What i do not realize is in fact how you are not actually much more well-appreciated than you might be right now.
    You’re very intelligent. You realize therefore significantly on the subject of this matter, made me for my part consider it from numerous various angles.
    Its like women and men aren’t interested except it’s
    one thing to do with Woman gaga! Your individual stuffs excellent.
    At all times care for it up!

  2. Agen SBOBET
    Dec 21, 2016

    Practice and hone those difficult soccer skills. You can constantly get far better,
    so make confident you operate on stronger abilities also.

  3. Get More Info
    Dec 21, 2016

    You are a very clever person!

  4. Wahl Shaver
    Dec 21, 2016

    Have you ever considered publishing an e-book or guest authoring on other blogs?
    I have a blog based upon on the same subjects you discuss and would love to have you
    share some stories/information. I know my readers would appreciate your work.
    If you are even remotely interested, feel free to shoot me an email.

  5. website
    Dec 21, 2016

    Normally I do not learn post on blogs, however I wish to say that this write-up very forced me to take a look at and do so! Your writing style has been amazed me. Thanks, quite great article.

  6. about
    Dec 21, 2016

    I was curious if you ever thought of changing the structure of your website?
    Its very well written; I love what youve got to say.
    But maybe you could a little more in the way of content so people could connect with it better.
    Youve got an awful lot of text for only having 1 or 2 images.
    Maybe you could space it out better?

  7. visit
    Dec 22, 2016

    Thanks a bunch for sharing this with all folks you really understand what you’re speaking about! Bookmarked. Please also talk over with my web site =). We may have a link change arrangement between us!

  8. Homepage
    Dec 22, 2016

    Normally I do not learn post on blogs, however I wish to say that this write-up very forced me to take a look at and do so! Your writing style has been amazed me. Thanks, quite great article.

    Dec 22, 2016

    I want most of these–the merely off go down is undoubtedly I am a 1/2 dimension…the lesser proportions was initially overly constrained & the bigger dimension is just a little great but you’re as a result fine i always will not thoughts too much the least bit. I create all of them plenty of time & appreciate the versatility in bringing it down or up depending on some tips i was taking…

  10. Shelli
    Dec 22, 2016

    Fantastic post however I was wondering if you could write a litte more on this topic?
    I’d be very grateful if you could elaborate a little bit more.


  11. click here
    Dec 22, 2016

    Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you can do with some pics to drive the message home a bit, but instead of that, this is wonderful blog. A great read. I’ll definitely be back.

  12. Home Page
    Dec 22, 2016

    Hello. remarkable job. I did not expect this. This is a splendid story. Thanks!

  13. I want to start my own blog: are there such thing as blogs that are totally “open”, and anybody can view it? I keep coming to the kind where you have to add other “friends” to use the site. . Links appreciated. Thanks!.

  14. Wilton
    Dec 22, 2016

    Howdy! I’m at work browsing your blog from my new iphone 4!

    Just wanted to say I love reading your blog and look forward to all your posts!

    Carry on the superb work!

  15. My husband and i felt now lucky that Raymond could round up his research out of the ideas he came across using your web site. It’s not at all simplistic just to choose to be giving freely strategies people today may have been making money from. And we also figure out we’ve got you to be grateful to for that. All of the explanations you made, the easy web site menu, the relationships you help instill – it’s most sensational, and it’s really letting our son in addition to us believe that that situation is pleasurable, and that’s extremely important. Thanks for everything!

  16. Visit Website
    Dec 22, 2016

    I have not checked in here for some time because I thought it was getting boring, but the last several posts are good quality so I guess I will add you back to my everyday bloglist. You deserve it my friend :)

  17. What’s up to every single one, it’s actually a nice for me to go to see this
    web page, it includes important Information.

  18. Get More Info
    Dec 22, 2016

    You are a very clever person!

  19. Read More
    Dec 22, 2016

    I loved as much as you’ll receive carried out right here. The sketch is tasteful, your authored material stylish. nonetheless, you command get bought an impatience over that you wish be delivering the following. unwell unquestionably come more formerly again since exactly the same nearly very often inside case you shield this increase.

  20. What makes Check Into Cash slightly bit totally different is the way it fees rates:
    it would not charge curiosity on the loan,
    slightly it expenses a flat fee However, when shown as
    an APR, the rate of interest ranges from 153.65% to a whopping 1041% APR!!

  21. Enrollment
    Dec 22, 2016

    very few internet sites that come about to become in depth beneath, from our point of view are undoubtedly effectively worth checking out

  22. Latasha
    Dec 22, 2016

    Thanks on your marvelous posting! I certainly enjoyed reading it, you
    are a great author.I will ensure that I bookmark your blog and will often come back later on. I want to encourage you continue your great
    writing, have a nice weekend!

  23. 123movies movies
    Dec 22, 2016

    I think the admin of this web page is really working hard in support of his site, as here every stuff is quality based

  24. more info
    Dec 22, 2016

    I like the helpful info you provide in your articles. I’ll bookmark your blog and check again here frequently. I am quite sure I’ll learn lots of new stuff right here! Best of luck for the next!

  25. Tomoko
    Dec 22, 2016

    By eighteen months, youngsters had been already out of their diapers and a
    lot of of them do not master the basic abilities in toilet education until almost 3 years old.

  26. Asking questions are actually good thing if you are nott understandiing anything fully, bbut thi post provides fastidious underwtanding yet.

  27. Google
    Dec 22, 2016

    The time to study or pay a visit to the subject material or websites we have linked to beneath.

  28. I needed to thank you for this fantastic read!! I absolutely enjoyed every bit
    of it. I have you saved as a favorite to look
    at new things you post…

  29. Someone necessarily lend a hand to make seriously articles I’d state.

    This is the very first time I frequented your website page and thus far?
    I amazed with the analysis you made to create this actual publish incredible.
    Wonderful task!

  30. psychics online
    Dec 22, 2016

    Many thanks for this post, I’m a huge fan of this web site would like to be updated.

  31. Lynette
    Dec 22, 2016

    My family members all the time say that I am wasting my time here at net,
    however I know I am getting familiarity everyday by reading thes pleasant articles.

  32. I don’t even know the way I stopped up right here, but I assumed this submit was
    good. I don’t recognize who you might be but definitely
    you’re going to a famous blogger should you are not already.

  33. This page definitely has all the info I wanted concerning this subject and didn’t know who to ask.

  34. Read More
    Dec 22, 2016

    I have read some just right stuff here. Certainly value bookmarking for revisiting. I surprise how much attempt you place to make this type of excellent informative website.

  35. Hi, just wanted to tell you, I enjoyed this blog post. It was funny.

    Keep on posting!

  36. phen375 fda
    Dec 22, 2016

    Hello, the whole thning iis going sound here and ofcourse every one
    is sharing facts, that’s actually fine, keep up writing.

  37. Some truly good information, Glad I observed this.

  38. more info
    Dec 22, 2016

    Thank you for sharing excellent informations. Your web-site is so cool. I’m impressed by the details that you have on this blog. It reveals how nicely you perceive this subject. Bookmarked this website page, will come back for more articles. You, my pal, ROCK! I found simply the information I already searched everywhere and simply could not come across. What a great site.

  39. Manz stated Adidas just isn’t trying to duplicate
    present models, however to create new merchandise because it experiments with applied sciences to colour its sneakers and new methods to join sole
    to higher.

  40. But, you must remember, don’t use programs as Keen Shark Evolution Secrets, Hungry Shark Development Apk and Starving Shark Progression Crack.

  41. Learn More Here
    Dec 22, 2016

    Hello. remarkable job. I did not expect this. This is a splendid story. Thanks!

  42. Discover More Here
    Dec 22, 2016

    Thanks for another informative blog. The place else could I get that kind of information written in such a perfect means? I’ve a project that I’m simply now working on, and I’ve been on the glance out for such info.

  43. consultation
    Dec 22, 2016

    Thanks for finally talking about >The Super Technical Guide to GoToMeeting for Remote Usability on a Mac
    | Bolt | Peters <Liked it!

  44. Hi to all, as I am genuinely keen of reading this weblog’s post to be updated on a regular basis.

    It contains pleasant information.

  45. What a stuff of un-ambiguity and preserveness of valuable experience about unexpected feelings.

  46. Wonderful site. Lots of useful info here. I’m sending it to several pals ans additionally sharing in delicious. And obviously, thanks to your sweat!

  47. get more info
    Dec 22, 2016

    I was recommended this website by my cousin. I’m not sure whether this post is written by him as nobody else know such detailed about my trouble. You are incredible! Thanks!

  48. Homepage
    Dec 22, 2016

    Awsome blog! I am loving it!! Will be back later to read some more. I am bookmarking your feeds also

  49. website
    Dec 22, 2016

    We are a group of volunteers and opening a new scheme in our community. Your website offered us with valuable info to work on. You’ve done a formidable job and our entire community will be thankful to you.