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Tag Archive | "Live Recruiting"

Ethnio gets shouted out

October 20, 2008 360 comments

The fine folks at Conversion Rate Experts have just posted a blog entry about web tools that help you learn why users abandon your site, and both B|P and Ethnio get shout-outs: Ideally you want to interview your visitors who aren’t customers yet. That’s where Ethnio comes to the rescue… Ethnio provides an easy way […]

Stop Bullshit Research in Five Easy Steps

May 22, 2008 1,813 comments

Anyone in the UX field who’s worked for a few companies will recognize a type of moderated research that gives off a reek of inauthenticity. Tell me if this sounds familiar: one moderator and six users sit around a table in a converted meeting room. The moderator tells the users, each of whom have been […]

When Live Really Means Live

September 25, 2007 905 comments

A couple weeks ago, we were doing research onsite at a client’s office. We had an audience of about 10 and we were live recruiting. It was a high traffic site and we were catching most users within 5 minutes. The interviews were good, but since the focus was on form filling and error message […]

Peering into the Users’ Technological Ecosystem

August 6, 2007 41 comments

Of course by now everyone knows what we mean by “Live Recruits” – they’re usability recruits that we snag when they’re in the midst of visiting the website we’re testing. It’s most often done through mini-surveys on a DHTML overlay (not a popup!). If someone fills out our survey and they’re a match for our […]