Tag Archive | "going off-script"

Stop Bullshit Research in Five Easy Steps

May 22, 2008 View Comments

Anyone in the UX field who’s worked for a few companies will recognize a type of moderated research that gives off a reek of inauthenticity. Tell me if this sounds familiar: one moderator and six users sit around a table in a converted meeting room. The moderator tells the users, each of whom have been [...]

Remote is Better, pt. 1: Getting Clients’ Hands Dirty

March 31, 2008 View Comments

In this inaugural entry in our B|P continuing series “Remote is Better”, we discuss how separating the moderator and the user eliminates the need for “two-way mirrors”–now you can get your clients into the driver’s seat with you (metaphorically). We show you how! Lots of people think of remote research as a trade-off or a [...]


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