Nate Bolt and Craig Peters founded Bolt | Peters in 2002, after pioneering their remote research methods in the User Experience department at Clear Ink. Since then, B|P has worked on over 200 user research projects with over 90 clients including Sony, HP, Electronic Arts, Volkswagen, Autodesk, AAA, Genentech, Esurance, the Washington Post, and more.

Our approach to user research is based on the idea that talking to real users with real motivations matters. Instead of getting our participants through an agency or an email list, we recruit the actual visitors to your website, using our web tool Ethnio. We contact the qualified recruits immediately after they fill out the form to begin the research session right away, watching the way they use your product in real life.

We also hold events and workshops, perform expert design evaluation, and train people in remote user research methods.

With roughly seven employees, one dog, and one robot that feeds the dog treats, we work hard to improve the social, personal, and cultural role of technology.